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Vera Concierge Policies


Vera Concierge Privacy Policy

February 15, 2017

Summary

The following describe how we collect, use and handle your information when you use our websites, software and services, collectively referred to here as Services.

What & Why

We collect and use the following information to provide, improve and protect our Services:

Account

We collect, and associate with your account the following information:
  • Your Google User ID
    This is a very long number and provides a unique identity for the user. This informtion is not usefull by any Google Service on it own. It must be accompanied by a current access token to be of any use, and the only way to get that is to login to Google.
  • Email
    We store this in an encrypted format. This is so the Service can contact you. It is never shared with anyone.
  • Vera Remote Login Access credentials.
    These are stored in an encrypted format on the server's database.
  • License
    History of license transactions. Payments are handled by PayPal. We never have access to credit card information. PayPal provides, and we record in an encrypted format, the Name, Email, and postal address for each transaction.
Your account information is available to you via our Services.

Services

The client Apps handle the movement of Digital Content and supporting information between you and the Service encrypting/decrypting as appropriate.

Usage

We collect information about your usage of the Services. This is to facilitate any future useage license.

Cookies and other technologies

We use technologies like cookies to support the operation of our Services. You can set your browser to not accept cookies, but this may limit your ability to use our Services.

With whom

We may share information as discussed below, but we won't sell it to advertisers or other third-parties.
  • Others working for Vera Concierge. Vera Concierge uses certain trusted third parties to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy.

Law & Order

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to:
  • Comply with the law
  • Prevent fraud or abuse of Vera Concierge or our users
  • Protect Vera Concierge's property rights
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that our users' Digital Content should receive the same legal protections regardless of whether it's stored by our Services or your home computer's hard drive. We'll abide by the following Government Request Principles when receiving, scrutinizing and responding to government requests for our users' data:
  • Be transparent
  • Fight blanket requests
  • Protect all users

Where

We are around the world. To provide you with the Services, we may store, process and transmit information in locations around the world - including those outside your country. Information may also be stored locally on the devices you use to access the Services.

Changes

If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event. We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Contact

Have questions or concerns about Vera Concierge, our Services and privacy? Contact us at Support@RTS-Services.com.

Vera Concierge Terms of Service

February 15, 2017

Summary

Thanks for using Vera Concierge. These terms of service, referred to here as Terms cover your use and access to our services, client software and websites referred to here as Services. Our Privacy Policy explains how we collect and use your information while our Acceptable Use Policy outlines your responsibilities when using our Services. By using our Services, you're agreeing to be bound by these Terms, and to review our Privacy and Acceptable Use policies. If you're using our Services for an organization, you're agreeing to these Terms on behalf of that organization.

Your Stuff & Your Permissions

When you use our Services you provide us remote access to devices managed by the associated Vera Controllers. This is all referred to here as Your Stuff. Your Stuff is yours. These Terms don't give us any rights to Your Stuff except for the limited rights that enable us to offer the Services. The Services may command devices attached to your Vera Controllers. Our Services require our Apps to access and, store Your Stuff. You give us permission to do those things, and this permission extends to our affiliates and trusted third parties we work with.

At anytime you may navigate to My Account to remove access to Your Stuff by our Service.

Your Responsibilities

You're responsible for:
  • Your conduct - Your Stuff and you must comply with our Acceptable Use Policy.
  • Safeguard your password to the Services and make sure that others don't have access to it.
  • Maintain a current license for use of the Service. At this time a license is tied to your Vera Controler. In the future a use usage license may also be applied.

Software

Some of our Services allow you to download client software referred to here as Apps which may update automatically. So long as you comply with these Terms, we give you a limited, nonexclusive, nontransferable, revocable license to use these Apps, solely to access the Services. To the extent any component of the Apps may be offered under an open source license, we'll make that license available to you and the provisions of that license may expressly override some of these Terms. Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile the Services, attempt to do so, or assist anyone in doing so.

Our Stuff

The Services are protected by copyright and other US and foreign laws. These Terms don't grant you any right, title or interest in the Services, others' content in the Services, Vera Concierge trademarks, logos and other brand features. We welcome feedback, but note that we may use comments or suggestions without any obligation to you.

Copyright

We respect the intellectual property of others and ask that you do too. We respond to notices of alleged copyright infringement if they comply with the law, and such notices should be reported using our Copyright Policy. We reserve the right to terminate accounts of repeat infringers.

Licensing

We'll automatically notify you prior to your anniversary date when you joined the Service of any Usage license that may be needed. You are responsible for all applicable taxes, and we'll charge tax when required to do so.
No Refunds: We will provide a 30 day free evaluatiion period. You will need a license to use the Service after that point.
Your Account will remain in effect until it's cancelled or terminated under these Terms. If you don't pay for your Services, we reserve the right to restrict access of the Services.

Changes

We may change the fees in effect but will give you advance notice of these changes via a message to the email address associated with your account.

Termination

You're free to stop using our Services at any time. We also reserve the right to suspend or end the Services at any time at our discretion and without notice. For example, we may suspend or terminate your use of the Services if you're not complying with these Terms, or use the Services in a manner that would cause us legal liability, disrupt the Services or disrupt others' use of the Services. We'll of course provide you with notice via the email address associated with your account before we do so.

Services AS IS

We strive to provide great Services, but there are certain things that we can't guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, VERA CONCIERGE, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED AS IS. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some places don't allow the disclaimers in this paragraph, so they may not apply to you.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR ANY LIABILITY FOR VERA CONCIERGE OR ITS AFFILIATES FRAUD, FRAUDULENT MISREPRESENTATION, OR GROSS NEGLIGENCE, IN NO EVENT WILL VERA CONCIERGE, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR:
  • ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES
  • ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS, REGARDLESS OF LEGAL THEORY.
THIS WILL BE REGARDLESS OF WHETHER OR NOT VERA CONCIERGE OR ANY OF ITS AFFILIATES HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. ADDITIONALLY, VERA CONCIERGE, ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES FOR MORE THAN THE GREATER OF $20 OR THE AMOUNTS PAID BY YOU TO VERA CONCIERGE THE PAST 12 MONTHS OF THE SERVICES IN QUESTION. Some places don't allow the types of limitations in this paragraph, so they may not apply to you.

Resolving Disputes

Let's Try To Sort Things Out First. We want to address your concerns without needing a formal legal case. Before filing a claim against Vera Concierge, you agree to try to resolve the dispute informally by contacting schaefer@rts-services.com. We'll try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 15 days of submission, you or Vera Concierge may bring a formal proceeding.

Judicial forum for disputes

You and Vera Concierge agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the federal or state courts of Travis county, Texas, subject to the mandatory arbitration provisions below. Both you and Vera Concierge consent to venue and personal jurisdiction in such courts. IF YOU RE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS: We Both Agree To Arbitrate. You and Vera Concierge agree to resolve any claims relating to these Terms or the Services through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below.

Arbitration Procedures

The American Arbitration Association (AAA) will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The arbitration will be held in the United States county where you live or work, Travis count in Austin, Texas, or any other location we agree to. Arbitration Fees and Incentives. The AAA rules will govern payment of all arbitration fees. Vera Concierge will pay all arbitration fees for claims less than $10,000. If you receive an arbitration award that is more favorable than any offer we make to resolve the claim, we will pay you $1,000 in addition to the award. Vera Concierge will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.

Exceptions to Agreement to Arbitrate

Either you or Vera Concierge may assert claims, if they qualify, in small claims court in Travis count in Austin, Texas or any United States county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in Travis county, Texas to resolve your claim.

NO CLASS ACTIONS

You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed.

Controlling Law

These Terms will be governed by Texas law except for its conflicts of laws principles, unless otherwise required by a mandatory law of any other jurisdiction.

Entire Agreement

These Terms constitute the entire agreement between you and Vera Concierge with respect to the subject matter of these Terms and supersede and replace any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third party beneficiary rights.

Waiver, Severability & Assignment

Vera Concierge's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Safe Deposit may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Modifications

We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, sending a message to the email address associated with your account, posting on our blog, or on this page). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms.

Vera Concierge Acceptable Use Policy

February 15, 2017

You agree not to misuse the Vera Concierge Services or help anyone else to do so. For example, you must not even try to do any of the following in connection with the Services:
  • Probe, scan, or test the vulnerability of any system or network used by the Service
  • Breach or otherwise circumvent any security or authentication measures used by the Service
  • Access, tamper with, or use non-public areas or parts of the Services, or shared areas of the Services you haven't been invited to.
  • Interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services
  • Access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk)
  • Send unsolicited communications, promotions or advertisements, or spam.
  • Send altered, deceptive or false source-identifying information, including "spoofing" or "phishing".
  • Promote or advertise products or services other than your own without appropriate authorization.
  • Circumvent license limits
  • Circumvent access restrictions
  • Sell the Services unless specifically authorized to do so.
  • Use the Services to violate the law in any way.

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